Refund and Return Policy
This policy describes refund rules for platform services and Professional Services marketplace engagements once services are live.
Pre-launch note. Nothing is currently sold to the general public; this policy governs refunds for platform services once those services are live.
On-chain finality. On-chain transactions are generally final and irreversible. Becoming Alpha cannot reverse a completed blockchain transaction, recover tokens sent to another wallet, or force a refund of a completed on-chain transfer. ALPHA acquired to use the platform is generally non-refundable once applied.
Refunds, where available, apply to platform services / premium features and Professional Services marketplace engagements (client and provider), settled in ALPHA, subject to the engagement's stated terms. Becoming Alpha is a venue, not a party to Professional Services engagements. Purchases of ALPHA in exempt Seed/Private offerings are governed by separate offering/subscription documents, not this policy.
Mandatory statutory withdrawal or cancellation rights (where applicable, including certain EU/UK digital purchases) are preserved to the extent required by law.
Becoming Alpha, Inc., a Delaware Public Benefit Corporation (the "Company," "we," "us," or "our") is committed to transparency and fairness in all transactions on our platform. This Refund and Return Policy explains our policies regarding refunds, returns, and transaction reversals for services and transactions conducted through the Becoming Alpha platform. This Policy should be read together with our Terms of Service, Privacy Policy, and other applicable policies.
1. Blockchain Transaction Finality
IMPORTANT: Transactions involving Alpha tokens or other cryptocurrencies are executed on blockchain networks. Once a blockchain transaction is confirmed on the network, it is generally irreversible. Becoming Alpha cannot cancel, undo, or reverse any completed blockchain transaction, including transfers of Alpha tokens between wallets, payments made in Alpha tokens for platform transactions, Professional Services marketplace engagements settled in ALPHA, or any on-chain transaction.
This immutability is a fundamental characteristic of blockchain technology and is beyond our control. Users should exercise extreme caution and double-check all transaction details (including recipient wallet addresses and amounts) before confirming any blockchain transaction.
2. Refund Eligibility for Premium Features and Services
Becoming Alpha may offer premium features, educational content, or other services that require payment in Alpha tokens or other forms of payment. Refund eligibility for these services depends on the type of service and the circumstances:
- Digital Services and Content: Generally, digital services and content (such as educational courses, premium features, or digital content) are not eligible for refunds once delivered or accessed, unless required by law or as specified below.
- Subscription Services: If you purchase a subscription service, you may cancel your subscription at any time. However, refunds for unused portions of subscription periods are generally not available unless required by law. Cancellation will take effect at the end of your current billing period.
- Pre-Paid Services: For services that are pre-paid but not yet delivered, refunds may be available if you cancel before the service is provided, subject to any cancellation fees or terms specified at the time of purchase.
- Technical Errors: If a technical error on our part prevents you from accessing a service you purchased, we will work to resolve the issue. If we cannot resolve the issue within a reasonable time, we may provide a refund or credit at our discretion.
- Duplicate Charges: If you are charged multiple times for the same service due to a technical error, we will refund the duplicate charges upon verification.
3. Exceptions and Special Circumstances
Refunds may be available in exceptional circumstances including fraud or unauthorized transactions, legal requirements, service unavailability, or platform errors. Please contact us to discuss your specific situation.
4. Refund Process
To request a refund, email us at support@becomingalpha.world with "Refund Request" in the subject line. Include your account information, transaction details, and reason for the request. We will review your request and respond within 5-10 business days. Approved refunds are typically processed within 5-10 business days.
5. Professional Services Marketplace Engagements
For transactions between users on our marketplace, Becoming Alpha is not a party to marketplace transactions between users. Refunds for marketplace transactions are matters to be resolved directly between the clients and providers. We may provide dispute resolution assistance as described in our Dispute Resolution Policy, but we do not guarantee refunds for marketplace transactions. All marketplace transactions are conducted at your own risk.
6. Contact Information
If you have questions about this Refund and Return Policy or wish to request a refund, please contact us:
Becoming Alpha, Inc., a Delaware Public Benefit Corporation
Attn: Customer Support / Refunds
Email: support@becomingalpha.world
For more contact options and additional ways to reach us, please visit our Contact page.